Years ago, one of the biggest complaints about healthcare-aside from the cost of insurance-has always been how tedious, time-consuming and distressing it was to visit a medical professional. As annoying as it was to patients and their family members, delays in processing patients was also costing private practices and hospitals alike plenty of income opportunities when people were being left in waiting rooms for extended periods of time. So doctors and medical groups started to take notice and wondered what they could do to process visitors in a more timely manner.
The use of technology was the catalyst healthcare providers needed to tame this task. The idea was not only to make the processing of patients more efficient in the front office, it was also intended to let doctors and nurses do what they do best instead of handling tasks that could easily be handled otherwise. Here are a few ways this was accomplished:
- Electronic records systems. By digitizing patient healthcare records and creating a customized database, access to their key information is exponentially faster. It also eliminates the expense of paper, file folders and filing cabinets, as well as the need to search for and file hardcopy files.
- New tools. By updating websites with ways for patients to set an appointment online and creating apps to text reminder notifications, the frontend staff no longer needs to take or make those kind of phone calls. Email notifications can also be used to remind patients about regular preventive medicine visits like annual physicals and immunizations, or to keep people up-to-date on the latest news.
- Updating standardizing procedures. The use of tablets and electronic checklists can vastly improve efficiency. For example, how an exam room should be set up before a patient comes in and what needs to be done to after the patient leaves to prepare the room for the next patient.
These are just a few ways technology works for healthcare. But no matter what your business does, TechArk can help you streamline your operations to improve efficiency, performance and profits. Give us an opportunity to get to know your business and goals, and we can put a customized plan to work for you.