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In today’s digital landscape, you already know that the success of your business depends on having a secure and well-maintained website. But here’s something you may not know: The security and reliability of your website depend on the quality and expertise of your website hosting provider.
If you’re currently hosting your business website with a large national hosting provider like GoDaddy, you may not be getting the service your business needs.
In this blog, we’ll explore:
- What level of support should you expect from a hosting provider?
- How your choice of a website host helps or hurts your site security
- The business advantages of managed website maintenance
With so many hosting providers in the market, it can be hard to tell the difference between them. Many new business owners gravitate toward large national companies like GoDaddy or Bluehost. With free domain registration, easy website builders and discounted hosting, these companies are a one-stop-shop for creating your web presence. Over time, however, many businesses outgrow these “starter packages” with their one-size-fits-most hosting plans.
What level of support should you expect from a hosting provider?
Large national website hosting companies advertise secure hosting, 99.9% uptime, and 24/7 support. Their business model delivers uniform service to all customers and they have an extensive corporate service delivery model. That said, many customers have reported slow response times, unhelpful assistance, and trouble resolving issues promptly.
If you’ve ever had an issue with your website and tried to call the 1-800 hotline, you may have been frustrated with the help you received. If your experience was less than positive, you have other options. Smaller concierge-style hosting and maintenance companies offer personalized service and account-level support.
For example, at TechArk, we offer secure hosting, 99.9% uptime and 24/7 support. Plus, we excel at customer service. Our global team of experts is dedicated to a selective client portfolio. For that reason, we can offer a higher level of personalized service that large national companies can’t match. And at surprisingly competitive prices!
Dean Piland, IT Director at Amadas Industries, switched from a large hosting provider to TechArk in 2021. He stated the main reason was a lack of support from the cookie-cutter companies. He noted a dramatically improved experience with TechArk’s team.
How your choice of a website host helps or hurts your site security
In recent years, news stories of large hosting companies getting hit with system hacks are common. Unfortunately, these incidents affect customers’ websites and lead to malware infection, data theft, and downtime. Large hosting companies have put the security and information of millions of customers at risk.
One practice that makes hosting companies vulnerable to security breaches is hosting websites on shared services. This means that many different websites are hosted on the same server. When one website on the server gets hacked, all other websites on the server are at risk.
Companies like TechArk offer a secure alternative: A managed hosting environment. We utilize shared servers. However, we are selective about the sites we host and actively manage our sites with regular security updates, proactive malware detection and server-side monitoring.
The benefits of managed WordPress website maintenance
Many companies today have websites running on WordPress. If you’re one of them, you probably know that your WordPress website needs regular core, theme, and plug-in updates. Many large hosting companies offer automatic software, security and theme updates.
Over time, automatic WordPress updates can cause technical issues. Software updates may not be compatible with one another. This incompatibility can lead to broken links, images or text not displaying correctly, very slow load times, and other issues.
In a managed maintenance environment, these updates are deployed manually in a staging environment. At TechArk, our web developers test each software update before deploying the site live, ensuring the site performs as expected.
Making the Switch to a New Website Hosting Provider
As your company grows, your website hosting and maintenance needs change. Is it time for a higher level of service than you’re getting from your big national provider?
With our concierge-style website hosting and maintenance, you’ll enjoy 24/7 support. TechArk clients rest easy knowing their company websites are secure, reliable, and monitored by an expert team.
Larry Tilton, IT Director for the Lightship Group, migrated over to TechArk from a national competitor. The company’s website was built on the Joomla CMS and he tried for months to get access to the site from his marketing agency and hosting company. Now with TechArk, he receives prompt and professional support.
Learn how easy and affordable migrating your website to TechArk can be. Check out our guide: Website Hosting & Maintenance