3 More Questions to Ask Any Website Design Agency

Your business's website is the foundation is your entire online presence. Choosing the right website design agency can set the stage for years of online success. Choosing the wrong one can result in frustration, stagnant website traffic, and unmet deadlines.  In other words, choosing a new website design agency is not a task to take lightly.

To help you navigate this process, we recently shared the three most important questions to ask a website design and development agency. In this post, we will share 3 more questions to ask any website design agency that you are considering partnering with.

Here are three more questions to ask your next potential web design agency:

1. Will my website work with my other business systems?
2. Does the website design and development company offer 24/7 support?
3. How secure will my website be?

Question #1 - Will my site connect to other business systems?

Do you rely on your website to produce leads for your sales staff? Or to allow your website users to schedule appointments, showings, or meetings with you? Or sell products online? 

If so, we highly recommend that you build your site in a way that allows it to interact with your other business systems.

For example, let's say you have an e-commerce website and you sell products to customers across the country. In this case, you would want your site set up in a way so that any time a user orders a product from you, that quantity is automatically subtracted from your inventory. Additionally, you would to automate the process of your shipping department being notified of the order.

As another example, if you rely on your website to generate incoming leads, ideally you’d like these leads to be automatically routed into your customer relationship management tool (CRM). By connecting your website and your CRM your sales staff will automatically be notified of all relevant lead information so they can follow up with that prospect as quickly as possible. 

As you can see, ensuring your website can work with multiple systems will allow your business to operate efficiently and effectively. You'll also reduce the amount of time spent manually updating your various systems.

If you're searching for the right website design agency, we strongly suggest you ask them if they have experience in business automation as well!

Question #2 - Does the web design agency offer 24/7 support?

Many web design agencies only offer support during business hours. While that's a great start, there will inevitably come a time that you need immediate assistance after business hours.

If your website goes down on a weekend you don’t want to wait until Monday afternoon to have it up and running again.

If you notice a typo on your homepage at 6:30 pm you don’t want to have to wait until 9:30 am the next day to have it fixed.

If you find a broken link on your homepage at 5:45 pm on a Friday before a holiday weekend you don't want to wait until Tuesday for it to be fixed.

Having website support available during business hours may sound appealing, but in reality, it increases the amount of time it takes for your issue to be resolved.

If you're searching for a new website design agency, we suggest you partner with one that offers 24/7 website support. This way no matter what time of the day, or day of the week you have an issue, it can be resolved quickly.

Question #3 - How secure will my website be?

Unfortunately, news of websites being hacked is all too common. It is now important than ever to make sure your website is built with website security best practices in mind.

At a minimum, your website design agency should ensure that your website's SSL certificate is updated consistently. They also need to manually review any platform or plug-in updates before publishing them to your live site. You'll also want to make sure that that your website is properly backed up at least every 24 hours.

Even though this is the third tip in this blog, it could easily be number one! A website that is not safe and secure puts your entire business, and your customers, at risk.

Final thoughts 

Finding the right website design agency is a crucial task. A great agency can set your business up for tremendous growth. The wrong partner can hinder your business efficiency and put your business at risk of being hacked.

TechArk has successfully designed over 500 secure, efficient and performance-oriented websites. If you're searching for the right website design agency, contact us for a website consultation. We'd love to learn about your business and share how we can help you grow.