Support Services of Virginia

Simplified Solutions Create Huge Savings

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We are confident that for the next several years to come, TechArk will continue to be the trusted technology partner for Support Services of Virginia when it comes to workflow automation and streamlining to create efficiencies in their business.

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Location

  • Virginia Beach, VA
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The Challenge

When you have over 300 employees spread across multiple locations within the state and you are mandated by the government to run company-wide certifications in an unrealistic timeline – what do you do? This is exactly the scenario that Support Services of Virginia (SSVA) faced in 2016 when suddenly a new mandate was passed which required annual certifications and training to be delivered to their employees. In the past, SSVA would have relied upon an entire team that would visit each of their locations across Coastal, Central and Southern Virginia offices and spend hours and hours of time training and certifying their employees – overall a very expensive affair when you have to do this certification process on an ongoing annual basis.

SSVA was looking for a technology partner that would understand the nuances with their business and deliver a robust solution that would address this immediate and very expensive challenge they were facing. They turned to TechArk.

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The Solution

In a series of meetings, we identified the core issues and devised a plan on how technology could be used to address these challenges. One of the big needs was to provide training to their staff members, so TechArk researched and found an inexpensive open-source solution that was very flexible and feature-rich. We setup the entire training curriculum within this Learning Management System (LMS), making it super easy for their employees to log in and get self-paced training. This LMS provided features where the employee could learn and then take a self-assessment quiz after the lesson while the system tracked the employee progress.

In addition to the Learning Management System, TechArk developed a custom web portal solution. This portal would allow the supervisors to track the qualifications for each of their employees and generate the certifications that were mandated by the government. The beautiful part about this solution is that everything is web based and the supervisors at each location could just log in to the portal and take care of the certification assessments. This solution resulted in the savings of hundreds of man hours which equates to thousands of dollars, while ensuring that the company was not only in compliance with the requirements but actually over delivering to the expectations. The solution also enables SSVA to do this certification on an annual basis and all the records are maintained within the cloud.

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