The Challenge
Health in Color led a major restructuring initiative for St. Louis Public Schools involving 78 stakeholders—administrators, developers, and educators spread across the country. Communication flowed through an old Listserv that generated inbox overload and ran afoul of school‑district firewalls. Critical updates were missed, task ownership blurred, and progress tracking was nearly impossible.
The Solution
TechArk introduced Basecamp, a cloud project‑management platform with built‑in messaging, task lists, and file sharing. We created the workspace, invited all 78 participants, delivered live walk‑throughs, and posted seven short training videos for on‑demand help. A multi‑week onboarding window ensured every user—from tech‑savvy developers to firewall‑restricted school officials—could collaborate without email bottlenecks.
Performance Snapshot
- Email volume cut by 50 % as conversations moved to Basecamp
- 100 % stakeholder access—no firewall blocks
- 250 tasks created and assigned with clear deadlines
The Results
Health in Color now tracks milestones, shares files, and resolves questions inside one secure hub. Stakeholders stay informed in real time, project momentum has increased, and the school‑system overhaul advances without the communication nightmares of the past.
The TechArk Solution
TechArk recommended that Health In Color implement Basecamp, a web-based project management software that we actually use ourselves. From experience, we knew that Basecamp’s easy-to-use and intuitive features could help the team foster collaboration and keep projects on track.
TechArk implemented a Basecamp solution that invited all 78 Health In Color stakeholders to participate in the St. Louis Schools project. We facilitated live training sessions and supported users with a series of seven training videos that were available 24/7 within the team project area. TechArk also offered onboarding support for several weeks after the Basecamp implementation.
It wasn’t long before Health in Color saw dramatic results: “By using Basecamp, we cut the number of emails we sent by half, and now we can effectively develop, manage and evaluate the progress of our project,” Dr. Carter shared. “Additionally, our users who had firewall issues with the Listserv have no problem using Basecamp.”
Client Feedback
Dr. Carter also shared her appreciation for the personal service she received from TechArk, telling us that the experience was “excellence at all levels.” In her career as a government contractor and entrepreneur, she’d worked with many technology companies and had long-term relationships with a few. “In all that time,” she said, “I never met the president, until I worked with TechArk.”
