Bringing Friendly Resolutions to Debt Collecting

PRA Group, a global leader in debt recovery, wanted to make it easier—and more humane—for consumers to resolve financial concerns. They needed a secure, web-based Resolution Center where users could submit complaints and track progress, without relying on time-consuming phone calls or emails. The system required complex workflows, custom roles and permissions, and airtight data security to manage both new and existing customer cases.

The Solution

TechArk developed a custom Resolution Center application, accessible via web and mobile, where PRA customers could submit cases securely and easily. We built sophisticated workflows for both consumer and attorney teams, allowing paralegals to process and resolve issues efficiently. Each case was centrally logged, monitored, and reported on—bringing structure, transparency, and standardization to the resolution process. The result: reduced communication bottlenecks and improved customer experience. PRA later re-engaged TechArk for a full redesign of their Claims Compensation Bureau website, furthering their mission of making debt resolution less stressful and more accessible.