Fractional CTO services empower Virginia MOCA to modernize its facilities management and CRM systems, facilitating informed decisions and enhancing operational flow.
The Challenge
Virginia MOCA recognized the need to improve the efficiency of their facilities management team, which coordinated venue rentals through manual methods involving spreadsheets and Word documents. This approach presented opportunities for streamlining their booking processes and resource management.
Additionally, they sought to refine their membership database within their CRM system (NEON) to ensure data integrity and enhance member interactions. They were looking for strategic support to explore modern solutions for their operational and data management needs.
The Solution
TechArk’s Fractional CTO services provided Virginia MOCA with guidance to explore improvements in these areas. We facilitated discussions with various facilities management software providers, acting as a resource to help them identify potential solutions for their venue rental processes.
After a careful exploration of options, we presented Virginia MOCA with a selection of companies, enabling them to choose a provider that aligned with their specific needs. This facilitated a more efficient rental process and improved operational flow. Furthermore, we collaborated with their CRM provider (NEON) to support their efforts in refining their membership database, contributing to enhanced data accuracy and member engagement.
By offering strategic insights and technical assistance, we worked alongside Virginia MOCA to explore and implement enhancements to their operational and data management practices.
