The Challenge
For over 50 years, Eastern Shore Community Services Board (CSB) has supported residents of Accomack and Northampton counties with essential services in mental health, substance use, and developmental disabilities. But their outdated website was failing the very community it aimed to serve. A cluttered layout, poor navigation, and a lack of mobile optimization made it difficult for users—especially younger audiences—to access services. As a government agency, the CSB also needed to meet auditor expectations with up-to-date, clearly presented service listings.
The Solution
TechArk redesigned the CSB website to reflect the clarity and impact of their services. We simplified site architecture, overhauled navigation, and prioritized accessibility across devices. Key features include integrated online payments, a prominent client portal, and streamlined content for mental health resources and community events. The new platform not only improved user experience but also boosted transparency, revenue, and engagement. Ongoing support includes hosting, maintenance, and continuous upgrades to keep the site effective and compliant.
Performance Snapshot
- Significant boost in user engagement post-launch
- Integrated online payment and client portal for convenience
- Simplified navigation to improve service discoverability
- Ongoing partnership since 2018 for maintenance and upgrades
- Strengthening Support on the Eastern Shore
The Results
- Improved accessibility for younger and underserved users
- Greater efficiency in service communication and navigation
- Increased online revenue and payment conversions
- Trusted long-term partner for digital operations
Client Feedback
TechArk nailed client communication and didn’t waste time when it came to solving problems.I could easily monitor the entire process through Basecamp. Their team was always responsive—if you come to them with your ideas, they’ll support and work with you. In the end, TechArk delivered exactly what we wanted. – James Foley, Prevention Supervisor
