Answers to your FAQ

We have experience with various software technologies. Our approach is to craft the business solution first and then whether we need to build mobile apps, web applications, cloud apps or software integration, we will guide you with all of that.

Absolutely. You can visit our Portfolio page to see all our work including the software solutions we have developed. Here is a link to our Google Reviews so you can see what our customers are saying. We can also certainly connect you with specific customers as references.

Based on the various projects we have worked on, the minimum timeframe for any software project is at least 4 months. Depending upon your specific solution, this timeframe will vary. Once we commit to a timeline, we work extremely hard to meet it.

Absolutely. Most of the customers we have worked with have continued to stay on with us for support and ongoing maintenance. We are proactively updating the solutions to make sure everything continues to work effectively.

We have migrated and maintained many such applications for our customers. We are extremely strong at understanding existing code and helping you maintain and extend it further.

Yes, most certainly. Based on what you need, we can build a dedicated team of software architects, programmers, testing professionals, designers and project managers. We also offer pricing tiers.

Every business including ours has various processes. Many times, older ways of doing things result in paper or spreadsheet based solutions which are quite inefficient. We can develop custom solutions to streamline your processes. This will in turn help you in growing your business because you will reduce costs and increase productivity.

A typical software project we work on takes at least 4 months of work. We will be assigning various members of our team to work on your project. All our proposals are based on the hours we will be spending on your project. Different resources on the team have a different hourly rate. In most cases, we can give you a fixed-cost proposal once we have completed the high-level Discovery phase.

We use Basecamp for all project communication and we invite you as a client when the project kicks off. Our Project Manager will share updates as progress is made, generally every two weeks but varies based on the scope. We believe that communication is extremely critical. If we can get responses within 24 hours of our requests, that is ideal. Delays in communication will delay the project and may also affect the features implementation and their quality. We promise that we will keep our end of the bargain when it comes to Communication.

The first step is typically to document all the features of your software project. We call this the Requirements phase. During this phase, our business analyst will collect details about the solution. We will share this requirements document with you and request your approval. We request you to provide feedback/approval within 1 week of receiving the requirements document. This is extremely important to keep the project on track. Changes to scope after the approval of requirements may result in additional costs and time.

We actually prefer that we continue to collaborate. After the Requirements phase, we will create the Designs and share for your review. It is important to have your timely feedback to make the project successful.

It really depends on the nature of the changes requested. If the change is relatively minor (less than 4 hours), we can typically accommodate. Anything beyond would need to be addressed as a Change Order. We will document the requested changes and provide you the revised cost and timeline estimate. If the additional features or changes can be applied in future phases, we typically recommend that approach so you don’t have scope creep in your project.

Absolutely. We have a dedicated QA team that will test the various features of the application. While we perform this testing though, we may share a preview with you so you can also start testing and give us your feedback. All of this feedback from you and our team will be addressed as we develop a quality application.

With the launch of any solution, our goal is to keep the process as smooth as possible. We will give you a 24-48 hour timeframe when we will perform the solution launch (deployment). There are a lot of moving parts that have been addressed carefully. Please know that there may be some issues during deployment. We request your patience with this step of the process. Please be assured that the TechArk Team will be promptly addressing any of the issues. If you have engaged us for ongoing maintenance, our support team will then continue to take care of your solution.

We will give you a list of credentials and the access we need from you. We request you to provide timely access so we can meet the deployment window and launch the solution on-time.

We can support either Waterfall or Agile methodologies. The main goal is to define the requirements clearly, produce user-friendly designs and then develop the solution while we continuously test our work.

We use Azure DevOps source code control system. It is a cloud-based solution from Microsoft and is very robust.

After the solution has been developed and tested by our team, we will request you to review the application as well. We will then incorporate your feedback and deploy the solution LIVE. You may decide to test this application with some of your end-users / customers – we consider this phase as User Acceptance Testing (UAT). This is also referred to as Beta Testing. Bugs reported from this phase (typically 30 days from deployment) are covered at no additional costs. Any new feature requests or changes requested will be addressed as a Change Order.

This depends on whether you have signed up for our Application Maintenance. Almost all our customers continue to engage us to support and maintain their software solution. We have customers that have been with us for over a decade and you will love our support.

Yes, we typically include the training time in our proposals. If you need specific documentation created, we can discuss.

Every business including ours has various processes. Many times, older ways of doing things result in paper or spreadsheet based solutions which are quite inefficient. We can develop custom solutions to streamline your processes. This will in turn help you in growing your business because you will reduce costs and increase productivity.

We are delighted to hear that. The next steps are super simple, you can either schedule a call quickly or get in touch with our team by filling out this simple form here.