The Support Technician at TechArk is a full-time, in-house position at our headquarters in Norfolk, VA.

Preferred Qualities:

  • Strong communication skills – able to clearly and pleasantly state expectations, goals, tasks, milestones, and more to clients, teams, and TechArk management
  • Technical comprehension – able to produce quality technical work
  • Organizational skills – able to plan multiple milestones and tasks ahead of time
  • Set and meet milestones, prioritize accordingly
  • Disciplined – able to take direction quickly, easily, and impartially

Responsibilities:

  • Install and maintain servers
  • Troubleshoot customer issues to find solutions
  • Address configuration and make or recommend modifications as needed
  • Test and validate software mods prior to implementation
  • Analyze system functionality
  • Review stored procedures and SQL statements to ensure functionality
  • Coordinate with internal, external, remote teams
  • Provide support where needed
  • Test, review, and provide feedback to development team  
  • Participate in client meetings as well as TechArk internal events
  • Participate in occasional after-hours events
  • Act as ambassador for TechArk

Requirements:

  • Degree in cybersecurity or similar
  • 2+ years work experience IT Help Desk or similar
  • Familiarity with SQL 2008 or higher
  • Strong sense of personal accountability
  • Strong work ethic
  • Dedication to team, clients
  • Supportive to team, clients
  • Failure-not-an-option mindset

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