Portfolio Recovery Associates
Portfolio Recovery Associates are the debt collectors with a heart of gold. Their job may be to collect payment on debts, but they are really very nice about it!
Not wanting to get on their bad side, TechArk was all too happy to help Portfolio Recovery Associates make the process a little easier on their customers.
We built PRA a Resolution Center where their customers can lodge any of their complaints using a modern, web and mobile friendly interface. TechArk developed a complex workflow system within the Resolution Center to allow the paralegals and the team of attorneys to process the complaints and respond with resolutions to their customers. This solution simplified the back and forth on the telephones and allowed a systematic way of communication between PRA and its customers.
PRA Group then also engaged TechArk for a website re-design project for their Claims Compensation Bureau website. Working towards a debt-free existence is something to reward! Now users can get back to living their lives between payments.